topic Re: Service in Get Support

Service

Peter27 — Wed, 26 Jun 2024 03:19:45 GMT

Can receive and sent text messages but cant add attachments. People sending attachments dont work. They just sit there and spin forever. Same when sending an attachment.

Re: Service

softech — Wed, 26 Jun 2024 00:16:04 GMT

@Peter27 are you using Android or iPhone??

With the attachment, you are sending MMS, and you need to have Mobile Data turned on for it to work. Enable it and try again

Re: Service

Peter27 — Wed, 26 Jun 2024 00:20:45 GMT

Yes its turned on but still not working

Re: Service

softech — Wed, 26 Jun 2024 00:29:28 GMT

@Peter27 Try Reset All Networks or Reset Network Settings

if Android, download Google Message, set it as the default text app and try again (If already installed, backup the important text, go to App settings, Clear Data and try again)

Re: Service

Peter27 — Wed, 26 Jun 2024 00:51:29 GMT

Well have tried all and still not working.

Re: Service

softech — Wed, 26 Jun 2024 00:51:41 GMT

@Peter27 if the APN partial list does not work, try the full list

Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensitive and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Service

Peter27 — Wed, 26 Jun 2024 02:02:50 GMT

No apn settings on my phone

Re: Service

slusagm — Wed, 26 Jun 2024 02:06:56 GMT

you need proper APN settings for data and MMS to work