topic Customer Service in Get Support

Customer Service

Alyb1 — Wed, 26 Jun 2024 00:40:54 GMT

When is the best time to get in touch with customer service? Try through out the day with no success. Is this the level of service to expect from Public Mobile? Is it even worth signing up except to cancel my plan?

Re: Customer Service

hairbag1 — Wed, 26 Jun 2024 00:43:38 GMT

@Alyb1

depending on workload, could take 2 or 3 hrs. In the meantime, let us know if we can help. Whats the nature of your concern ?

Re: Customer Service

softech — Thu, 27 Jun 2024 00:02:37 GMT

@Alyb1 really no beat time or worst time. Did you check the Community inbox for agents reply?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if still no reply, message them again for update

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Customer Service

BKNS27 — Wed, 26 Jun 2024 00:48:27 GMT

@Alyb1

Staff hours are 9:00am to 10:00pm EST but depending how busy they are. They normally reply in a few hours.

Re: Customer Service

Phil_Adelphus — Wed, 26 Jun 2024 00:58:47 GMT

@Alyb1 Is this about activating without using the app, as in your other thread? Is there some reason you can't download the app or is it that you prefer not to use it? Once you have activated you can just delete the app and manage the account in a browser on any device.

Re: Customer Service

HALIMACS — Wed, 26 Jun 2024 01:02:43 GMT

@Alyb1

When is the best time to get in touch with customer service?

Before the problem occurs, like a few days before... 😉

Try through out the day with no success. Is this the level of service to expect from Public Mobile?

Sadly, depending on what's broken and has to be 'worked on' or 'managed' around here, yes it can be hours to days before responses are received (though it's better than it was 2 months ago....)

Is it even worth signing up except to cancel my plan?

Once you're signed up and services are going, you're mostly good to go. Most may never need support assistance, and for whatever 'issues' which may arise, this Community can mostly get you through with pretty quick and precise work-arounds.