topic SIM card not working in Get Support

SIM card not working

MannySLaddavnh — Tue, 25 Jun 2024 19:55:50 GMT

Can an agent message me please xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

slusagm — Tue, 25 Jun 2024 19:54:42 GMT

do not put your phone number here, it is a public forum. And PM won't call you, they don't even monitor the message here

your sim card, did you reboot the phone? can you try it on another phone? is this for new activation?

if you need support to check your case, please open ticket using the Orange Chatbot icon on the lower right

MannySLaddavnh — Tue, 25 Jun 2024 20:02:23 GMT

i have tried 3 devices, no luck the sim card worked for 5 min and then stopped, something to do with the sim card for sure.

slusagm — Tue, 25 Jun 2024 20:04:46 GMT

a quick way is to get a new PM sim card from local stores, just login the account online and update the sim card number

or if you want, ask support to check first. But you need to open ticket first and they will reply your community inbox

EB0 — Tue, 25 Jun 2024 21:22:12 GMT

If your phone supports ESIM, just purchase E-SIM from the app, it will be fast and cheaper