topic Re: Payment in Get Support

Payment

jchito — Tue, 25 Jun 2024 18:07:32 GMT

Why was I charged $58.75 on June 19,2024 and $30.46 on June 24,2024?

Re: Payment

RavingRaven — Tue, 25 Jun 2024 18:10:21 GMT

@jchito

Do you usually pay about $7 less?

Re: Payment

slusagm — Tue, 25 Jun 2024 18:11:39 GMT

which province you are in? the 2 aftertax amounts are from 2 different pronvices. and the pre-tax amount not come out nice like a plan payment. Weird

or you can ask PM. Click on the Orange Chatbot icon and open ticket

Re: Payment

will13am — Tue, 25 Jun 2024 18:17:24 GMT

@jchito , we have all been switched to the points reward system where points earned are not automatically converted to account funds to offset renewal payments. Moreover, we no longer earn an ongoing reward for autopay and loyalty. There is a 5% points back for each payment and 10 points reward at each anniversary. Referrals earn 1 point per active referral per plan cycle. Points can be converted to account funds 15 at a time for $15. Judging by your costs, the plan you have is around $50. It might be a good time to review the current plan lineup. Many of the older plans are now less expensive which offsets the unfavorable rewards changes.

Re: Payment

computergeek541 — Tue, 25 Jun 2024 18:25:00 GMT

@jchito wrote:
Why was I charged $58.75 on June 19,2024 and $30.46 on June 24,2024?

Assuming that you only have one plan at Public Mobile, you would not normally be charged again 5 days later. By any chance, was an immediate plan change performed?

Re: Payment

hTideGnow — Tue, 25 Jun 2024 18:27:39 GMT

hi @jchito

was that a question why you got charged twice within 5 days? or you have 2 accounts and the date were correct but you just got charged more?

if you have one account, really no reason to got charged twice unless you changed plan yourself

if you have 2 accounts and they both got charged $5 to $7 more, then it is normal, PM has ended the legacy rewards system and everyone is now on Public Points and connect rewards points.