topic My Add-On is not working in Get Support

My Add-On is not working

ptkleung — Tue, 04 Jan 2022 21:04:55 GMT

Hi, I purchased the $30 1gb add on and now that my data is over, it is still not activated and i still have no data. How does this work? Please help.

Re: My Add-On is not working

jp2 — Wed, 11 Apr 2018 19:19:31 GMT

When you log in to your account does it show 0/1GB for data add on?

Re: My Add-On is not working

mikga — Wed, 11 Apr 2018 19:21:19 GMT

try to turn off and on your phone and see if it works.

Re: My Add-On is not working

mikga — Wed, 11 Apr 2018 19:24:01 GMT

If still not working, do below.

Please contact the Community Moderator Team to get gelp with your account - cell no.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

Re: My Add-On is not working

SD08 — Wed, 11 Apr 2018 19:28:14 GMT

Are you sure you've purchased the add-on properly? Check under your Add-on section of your account to verify that the add-on is listed there. Buying an add-on is a two-step process. The first time you make the purchase, the billing system merely takes the funds from your credit card and adds it as available funds to your account. Then, when you go through the purchase process again, it uses those funds to actually buy the add-on.

If it's there and your data isn't working, here's a troubleshooting checklist, courtesy of @Luddite:
http://productioncommunity.publicmobile.ca/t5/Discussions/No-data-near-Renewal/m-p/134842/highlight/true#M44104

If that doesn't help, then you should contact a moderator.

Click this Moderator_Team link to send a private message for assistance. Include your PM phone number, e-mail address and PIN number.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: My Add-On is not working

ptkleung — Wed, 11 Apr 2018 19:40:13 GMT

It does not show that i have an Add-On in the overview section of my account. But when I click into the Add ons tab it states my current add on: 1gb

Re: My Add-On is not working

jp2 — Wed, 11 Apr 2018 22:33:09 GMT

I'm not sure why that would happen. This is probably something you will have to contact the mods about using private message as the above posters have said.

Re: My Add-On is not working

srlawren — Wed, 11 Apr 2018 23:30:07 GMT

@ptkleung usually when the data add-on is not showing in the my add-ons area of the overview page, that means all the data in the add-on has been consumed. It hasn't worked at all since you added it? You're sure?

Just to confirm, you followed both steps of the 2 step process?