topic Re: Cannot activate eSIM. "Subscription Not Activated" in Get Support

Cannot activate eSIM. "Subscription Not Activated"

pfTony — Mon, 24 Jun 2024 17:26:20 GMT

On Step 6 of 6: Activate. "Subsciption Not Activated".

Cannot proceed any further, I've tried using the 'Get Support' with the ChatBot, it asks for a log in, I do and just get a white screen, nothing else works.

Can I change my activation to using a physical SIM rather than an eSIM and porting my number to that SIM?

Re: Cannot activate eSIM. "Subscription Not Activated"

hTideGnow — Mon, 24 Jun 2024 17:27:36 GMT

HI @pfTony

no need to change the sim card. It is an activation problem and not really an esim problem. Check with support agent, they might send you a new esim to install

please submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot activate eSIM. "Subscription Not Activated"

Handy1 — Mon, 24 Jun 2024 17:27:36 GMT

@pfTony You can use this direct link to support

private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437