topic Re: New bank card in Get Support

New bank card

Sniffy77 — Mon, 24 Jun 2024 16:13:23 GMT

Why will it not let me update my payment information (new bank card)? Tried multiple times

Re: New bank card

hTideGnow — Mon, 24 Jun 2024 16:15:28 GMT

wait an hour (but some said to wait a full day if not in a rush) and try again. Try using Incognito/private/secrete mode on your browser, and try with PM app as well

Re: New bank card

BKNS27 — Mon, 24 Jun 2024 16:22:50 GMT

@Sniffy77

Re: New bank card

softech — Mon, 24 Jun 2024 16:25:39 GMT

@Sniffy77

did you try on both browser and app?

Wait another day and try again

using the browser with Incognito mode
Try again using the app. If you have already installed the app, uninstall , reboot and reinstall.
And remember to grant Location Permission to the app before trying to login

if that does not work still, get a voucher and have the plan renewed first. Get it from SDM/London Drug/711/Shell and load the voucher by calling *611 on your phone or call 1.855.4PUBLIC for another phone

Re: New bank card

computergeek541 — Mon, 24 Jun 2024 17:23:42 GMT

@Sniffy77 wrote:
Why will it not let me update my payment information (new bank card)? Tried multiple times

Does this card have either a Visa or Mastercard logo on it? Debit cards need to be either Visa Debit or Mastercard Debit to be accepted.