topic Re: Data Add-On in Get Support

Data Add-On

CherylWeldon — Mon, 24 Jun 2024 16:26:37 GMT

I show 1.26 GB of available Data (3G). I see that new purchases expire after 30 days. As this Data Add-On was originally 2.00 GB would I be correct that it was purchased when there was no expiry?

How can I confirm this?

Re: Data Add-On

hTideGnow — Mon, 24 Jun 2024 16:28:08 GMT

hi @CherylWeldon

if that was a data addon bonus from Christmas from before, then they don't have an expiry. You can of course ask support to confirm

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data Add-On

hairbag1 — Mon, 24 Jun 2024 16:36:52 GMT

@CherylWeldon

if it says Holiday Bonus Data...you're good. If it says 150 Day Bonus Data, you'll lose it if you change to a plan of lesser value.

Sounds like it's the Hoilday Data from previous Xmas giveaways along with LD minutes.

added...if you're asking about regular plan renewal..you won't lose either when regular plan renews.

Re: Data Add-On

will13am — Mon, 24 Jun 2024 16:50:29 GMT

@CherylWeldon , if there is an expiry to an add-on, it should show. If there is no expiry information, then the add-on does not expire.

Re: Data Add-On

Phil_Adelphus — Mon, 24 Jun 2024 16:51:47 GMT

@CherylWeldon If you didn't purchase it within the last 30 days and still have data left in it then presumably it is one without an expiry.