topic Re: Payment overcharged in Get Support

Payment overcharged

kanlai — Mon, 24 Jun 2024 15:59:52 GMT

Why I was overcharged by $6 starting 2024 May? All my discounts are gone!

Re: Payment overcharged

hTideGnow — Mon, 24 Jun 2024 16:03:24 GMT

hi @kanlai

you are correct, all rewards gone.

But good news is that you get other rewards back. Public Points

In May, PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

Re: Payment overcharged

slusagm — Mon, 24 Jun 2024 16:06:59 GMT

@kanlai

old rewards are long gone 😞

what plan you have? if you have the old $25 plan, change to $19, same paln but cheaper

if you hve the really old $35 plan, you have different choices to change to save money and more data

Re: Payment overcharged

kanlai — Mon, 24 Jun 2024 16:25:08 GMT

Thanks Mayor ,😃

Re: Payment overcharged

kanlai — Mon, 24 Jun 2024 16:27:47 GMT

I joined the $15 plan years ago, discounts accumulated to $6, but now all gone.

Re: Payment overcharged

Meow — Mon, 24 Jun 2024 16:32:29 GMT

No more loyalty nor autopay nor referral monetary credit every 30 days. Now you get 5% off your bill back in points, 10 points at anniversary and 1 point for every referral. If you participate in Community few more points could be awarded.

When you collect 15+ points you have to manually convert them to $15, it will not be automatic applied toward your bill.

Re: Payment overcharged

computergeek541 — Mon, 24 Jun 2024 16:33:00 GMT