topic Subscription in Get Support

Subscription

3girlsnielsen — Mon, 24 Jun 2024 14:29:20 GMT

I was billed 75$ today. I did not change my subscription nor is there a 75 subscription. I tried to edit it back to my 29$ selection and cannot complete.
please adjust my payment of 75$ to my selected 29!!

Re: Subscription

hTideGnow — Mon, 24 Jun 2024 14:38:08 GMT

HI @3girlsnielsen

login to My Account and check the Plan details, what plan it shows? And did it show the $75 charges on Payment History? Can you post us screenshots?

don't change the plan back yourself, ask support agent to check what was wrong.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription

slusagm — Mon, 24 Jun 2024 14:39:36 GMT

@3girlsnielsen there is no $75 plan now, unless you had it from before

check with PM, use Chatbot to open ticket. click on the Chatbot icon on the lower right

Re: Subscription

EB0 — Mon, 24 Jun 2024 23:44:27 GMT

what is your current plan?

it looks like you are on $75 60GB 90 days plan.