topic Re: Can't access my account in Get Support

Can't access my account

Monique6 — Mon, 24 Jun 2024 13:19:31 GMT

I missed my last payment and I can't access my account to pay it.

Re: Can't access my account

hTideGnow — Mon, 24 Jun 2024 13:24:40 GMT

did you try using Incognito/private/secret mode on your browser to login My Account?

Also try using the Public Mobile app

if still unable to login, you can also get a voucher from Shopper's Drug Mart and load the voucher via *611 to get the service resume first

Re: Can't access my account

Monique6 — Mon, 24 Jun 2024 13:30:20 GMT

I don't know how to use " Incognito/private/secret mode" on my browser.
I did try the Public Mobile app. Same message that I need more minutes.
I know nothing about a voucher.

Re: Can't access my account

Dunkman — Mon, 24 Jun 2024 13:45:48 GMT

@Monique6 wrote:
I don't know how to use " Incognito/private/secret mode" on my browser.
I did try the Public Mobile app. Same message that I need more minutes.
I know nothing about a voucher.

@Monique6

On your web browser settings, you can choose the option to clear cache. Or start a webpage in privacy or incognito mode. Public mobile website has caching issues, so doing these things may help login to your account.

What error message are you getting when you try to login your account? Are you able to access your account via the PM app? Do you have a credit card on file with Public mobile?

Payment vouchers can be purchase a different vendors (like Shoppers, gas stations like Shell, London drugs, etc). Once you purchase a voucher, you can load via dial 611 on your phone or if you can access your account, via your self-service account.

Re: Can't access my account

Jenne1 — Mon, 24 Jun 2024 14:55:29 GMT

The last time this happened to me, I went and bought a phone card with money and added it to my account. Then at least the phone would work while I worked on resetting my password.