topic Re: Physical sim activation in Get Support

Physical sim activation

lalcyphone — Mon, 24 Jun 2024 05:01:46 GMT

I changed from esim to physical sim. How to activate it

Re: Physical sim activation

golfball — Mon, 24 Jun 2024 06:27:58 GMT

You need to sign in to your account then go to the "Profile" section if you're on the website or the "Account" section if you're on the app and enter the new SIM card number to change it.

Re: Physical sim activation

Dunkman — Mon, 24 Jun 2024 13:18:27 GMT

@lalcyphone

If you have eSIM installed and want to switch to physical SIM card, you don't need to "activate" physical SIM card. Just need to change your SIM card number in your self service account. Do not try to activate a new account with physical SIM card.

Here is some additional information:

https://www.publicmobile.ca/en/ab/get-help/articles/change-sim-number

Once you change the SIM card number in your account, insert your physical SIM card in your phone.