topic Double charged in Get Support

Double charged

Atif — Mon, 24 Jun 2024 03:04:40 GMT

My plan renewed on the renewal date(higher price) , but then I changed my plan ( to a Lower price) which should have led to refund of the charges or adjustment towards the current month's bill. However no refund / adjustment? What can i do? Pls advise? Thanks

Re: Double charged

EB0 — Mon, 24 Jun 2024 03:07:17 GMT

Public mobile is a prepaid, no refund.

it looks like you change your plan now which means you will lose what you have paid for the previous plan.

Re: Double charged

softech — Mon, 24 Jun 2024 03:12:31 GMT

@Atif PM is a prepaid provider and generally do not provide refund

But if you used Change Now option by mistake on the day your plan just renewed shortly before and it is still day 1nor day 2 after you made that change by mistake, there is a chance support can still do something. Please discuss with support what optio. you have, open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Double charged

slusagm — Mon, 24 Jun 2024 03:20:06 GMT

@Atif

sorry no refund if you change your plan early, PM is prepaid and they don't do refund

But my family made a silly mistake similar to that. Plan renewed, and couple hours later we chose Change Now to upgrade the plan and of course got charged. Talked to agent, and he reversed the later payment and helped to reschedule that plan change on next renewal (30 days later). Maybe you have a chance to work our something like my experience