topic Lost Phone in Get Support

Lost Phone

Peeper — Sun, 23 Jun 2024 23:55:33 GMT

I know this has been asked but none of the solutions work for us. My husband lost his phone and in order to access his account, they send a code to the lost phone (we tried changing his password and entering the wrong code 4 times) We wanted to get a new SIM card and keep his old number but we cannot get in to his account. HELP!

Re: Lost Phone

Handy1 — Sun, 23 Jun 2024 23:58:10 GMT

@Peeper If you have a new SIM card on hand contact support and ask them to sim swap the number for you , that way you will keep his same phone number and plan

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost Phone

computergeek541 — Sun, 23 Jun 2024 23:59:21 GMT

@Peeper wrote:
I know this has been asked but none of the solutions work for us. My husband lost his phone and in order to access his account, they send a code to the lost phone (we tried changing his password and entering the wrong code 4 times) We wanted to get a new SIM card and keep his old number but we cannot get in to his account. HELP!

Please try selecting the opton to have the code sent by e-mail.

Re: Lost Phone

Peeper — Mon, 24 Jun 2024 19:10:24 GMT

I do not get that option, even when I change the password or enter the code incorrectly multiple times. The options are a text or voice mail - both to the lost phone.

Re: Lost Phone

Peeper — Mon, 24 Jun 2024 19:17:36 GMT

Thank you. I sent off a private message to support.