topic Re: Double charging in Get Support

Double charging

Althea1 — Sun, 23 Jun 2024 22:19:44 GMT

Hi there I am being chargers multiple times in a month. It shows in my bank account but not Iiny public mobile account. What do I do?

Re: Double charging

eddieO — Sun, 23 Jun 2024 22:22:32 GMT

@Althea1 , as you are having billing related issues you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Double charging

Chalupa_Batman — Sun, 23 Jun 2024 22:27:53 GMT

Hello @Althea1

First, please reach out to your bank to confirm these are actual charges and not pending charges. Sometimes, I have seen pending charges stick for weeks. If your bank can confirm these are NOT pending charges, then please create a ticket and ask for the said amounts to be refunded.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Double charging

hTideGnow — Sun, 23 Jun 2024 22:30:34 GMT

hi @Althea1 you sure they are not just pending charges?? it might drop off from the CC statement in couple days

but if they are all posted charges, check with support

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charging

Althea1 — Sun, 23 Jun 2024 22:36:03 GMT

Do I create a refund ticket for each over charge? This has been happening for many months in a row but I have just noticed

Re: Double charging

computergeek541 — Sun, 23 Jun 2024 22:40:19 GMT

One ticket will be enough. The matter can be discussed.with the customer support agent.

Re: Double charging

docbob — Sun, 23 Jun 2024 23:55:13 GMT

I very very doubt that, they triple charged me. They do this stuff all the time, to lots of people.

It seems they do what they can get away with frankly.