topic Re: What the Support / name of the group to reach out to get support? in Get Support

What the Support / name of the group to reach out to get support?

Quinshin — Sun, 23 Jun 2024 17:28:12 GMT

HI everyone,

Can anyone please share the name of the support team that responds to private messages?

THanks,

Quinshin

Re: What the Support / name of the group to reach out to get support?

Chalupa_Batman — Sun, 23 Jun 2024 16:41:14 GMT

@Quinshin wrote:
HI everyone,

Can anyone please share the name of the support team that responds to private messages?
THanks,
Quinshin

Just wondering, what issues are you having? Maybe the community can help?

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Re: What the Support / name of the group to reach out to get support?

hTideGnow — Sun, 23 Jun 2024 16:42:03 GMT

hi @Quinshin

they are @CS_Agent

it you can message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: What the Support / name of the group to reach out to get support?

Quinshin — Sun, 23 Jun 2024 16:49:32 GMT

THank you

Re: What the Support / name of the group to reach out to get support?

Quinshin — Sun, 23 Jun 2024 16:52:17 GMT

Hi @Chalupa_Batman ,

My account is locked out and I already tried all steps ranging from changing browsers, incognito modes, install/reinstall the PM app, waiting 3 hours in between to try again. Nothing is working for me in the past 48 hours. I was told to reach out to a rep via private message, but if you can assist, that would be great.

Re: What the Support / name of the group to reach out to get support?

Chalupa_Batman — Sun, 23 Jun 2024 16:58:50 GMT

Hey @Quinshin

One of the things I always recommend is to wait a few hours after the last time you tried. Then, go into your browser settings and clear your cache, history and cookies. Then restart the browser. Then try to log in in incognito mode. This in theory should work. The website is known for cache issues. I think the problem is, you're hammering the system which is causing you to get locked out. It's a 1 hour lock for every 3 times you fail. I feel that you are doing this none stop causing each and every lock down.