topic Re: Activating eSim in Get Support

Activating eSim

Budrick — Sun, 23 Jun 2024 18:31:38 GMT

I've got my eSim activated, but it wants to send a text to confirm my number. I cannot send or receive calls or messages. I don't know how to proceed. Any help or advice would be appreciated.

Re: Activating eSim

softech — Sun, 23 Jun 2024 13:56:16 GMT

@Budrick iPhone or Android??

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself.

If you missed the step to install by the app, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, Please private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Activating eSim

Budrick — Sun, 23 Jun 2024 14:38:04 GMT

It is now saying that my eSim is not provisioned. I've follow all of the above steps, but no luck. I have messaged an agent, and I'm just waiting for their response. Thank you for the help.

Re: Activating eSim

BKNS27 — Sun, 23 Jun 2024 16:01:35 GMT

@Budrick

What is the make and model of your phone?

Re: Activating eSim

Budrick — Mon, 01 Jul 2024 12:32:08 GMT

After contacting a CS Agent, this has been resolved. I had deleted my eSim, not knowing that the text for porting my number had not gone through. I had to reach out to my old provider to verbally tell them to transfer my number. Thank you to all who responded. A very helpful community, indeed.