topic Re: Google Messages MMS not working in Get Support

Google Messages MMS not working

Lirwinjr — Sat, 22 Jun 2024 18:24:34 GMT

When I receive a group message it only shows the sender and I get a error message saying "some messages not downloaded in messages". In the person's message there is a download symbol that when checked does nothing.

Re: Google Messages MMS not working

RavingRaven — Sat, 22 Jun 2024 12:46:36 GMT

@Lirwinjr

Is your mobile data enabled? Have you run out of data? Can you connect to the internet?

Re: Google Messages MMS not working

will13am — Sat, 22 Jun 2024 12:52:10 GMT

@Lirwinjr , are you having issues enabling RCS? Try these troubleshooting steps.

https://support.google.com/messages/answer/9363493?hl=en#zippy=

Re: Google Messages MMS not working

Phil_Adelphus — Sat, 22 Jun 2024 13:32:03 GMT

@Lirwinjr I used to get something like that on my Android phone when I didn't have cellular data turned on. You have MMS enabled in settings? What phone do you have, in case it's one that needs the APN updated. Did this problem start recently?

Re: Google Messages MMS not working

Lirwinjr — Sun, 23 Jun 2024 10:00:55 GMT

Just to let everyone know I think it is resolved now. It appears to have been an APN issue on my new phone. Here is what I did to resolve the problem... along with a few suggestions from a CS_Agent.

I put my SIM back in my old phone wrote down the old APN settings and then updated my new phone with those values I then put the SIM back in my new phone along with a restart and this morning it appears to have resolved this issue.

Re: Google Messages MMS not working

Ben98 — Sun, 23 Jun 2024 17:05:06 GMT

Any idea how to do this if the phone has an eSim?