topic Re: Activation Unsuccessful - Need help in Get Support

Activation Unsuccessful - Need help

hajira — Sun, 23 Jun 2024 01:41:00 GMT

Hello,

I finally received my SIM card from the mail and upon following the steps in the app, it said I need to submit a ticket for support. However, when I submit the ticket, it says there is an error and the ticket was not submitted.

When I initially entered my information when I was following the steps in the app, it went well until it asked me to provide either my IMEI or previous account number. I entered my phone's IMEI. Then that's when I clicked next and it said error. I believe a "CS_Agent" needs to submit a new port in request for me so that I can instead provide my account number and perhaps that will allow me to continue my activation.

Please, can a CS_Agent assist me with this? Thank you

Re: Activation Unsuccessful - Need help

slusagm — Sun, 23 Jun 2024 01:44:34 GMT

@hajira

i made the same mistake with IMEI when I joined, too. It is better to use an account number

you can call the Porting assitance team. Cannot post the number here but I will send you the number to your community inbox. Click My Message under your Avatar on top right or click the envelope to get my message

Re: Activation Unsuccessful - Need help

computergeek541 — Sun, 23 Jun 2024 03:19:49 GMT

@slusagm wrote:
@hajira
i made the same mistake with IMEI when I joined, too. It is better to use an account number
you can call the Porting assitance team. Cannot post the number here but I will send you the number to your community inbox. Click My Message under your Avatar on top right or click the envelope to get my message

As the activation hasn't been completed, the porting department should not be contacted. They can't fix account set up issues.

Re: Activation Unsuccessful - Need help

computergeek541 — Sun, 23 Jun 2024 03:21:21 GMT

@hajira wrote:
I finally received my SIM card from the mail and upon following the steps in the app, it said I need to submit a ticket for support. However, when I submit the ticket, it says there is an error and the ticket was not submitted.
When I initially entered my information when I was following the steps in the app, it went well until it asked me to provide either my IMEI or previous account number. I entered my phone's IMEI. Then that's when I clicked next and it said error. I believe a "CS_Agent" needs to submit a new port in request for me so that I can instead provide my account number and perhaps that will allow me to continue my activation.
Please, can a CS_Agent assist me with this? Thank you

You'll need to a send a private message to CS_Agent. They won't see the message that was posted here. Please use the following link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437