topic Re: Urgent request: Refund Payments in Get Support

Urgent request: Refund Payments

BilalT — Sun, 23 Jun 2024 00:22:23 GMT

@Public Mobile Customer Service

I have mistakenly processed payments 3 times in a raw as I wasnt clear if the payment have went through.

I purchased Add Ons : Data & Minutes . Please refund two payments and keep one.

Please let me know asap.

Thanks, Bilal

hTideGnow — Sun, 23 Jun 2024 00:24:00 GMT

hi @BilalT no worries, support will help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BilalT — Sun, 23 Jun 2024 00:34:21 GMT

Thanks alot for the info, just sent the ticket request!

BilalT — Sun, 23 Jun 2024 01:33:37 GMT

@CS_Agent fyi, my ticket ref# is xxxxxx

hTideGnow — Sun, 23 Jun 2024 00:43:37 GMT

don't post your ticket number here. CS agent won't check they community posts

But check your community inbox for support's reply. They usually reply within 4 hours, but it is weekend evening, maybe they will reply tomorrow