topic Old points before May 2024 just gone like that? in Get Support

Old points before May 2024 just gone like that?

RongC — Sat, 22 Jun 2024 23:49:50 GMT

With new reward point system since May 2024, do I lose all old points or they will be converted? Previously I have total $8 monthly credit from loyalty/referrals over the years with Public Mobile, after May 2024 I see only a portion of these credit converted to new points monthly. Do I lose the rest?
I opened a ticked for this, but agent answer to me was to read the message from May for points conversation. Then I will understand. So I should lose those old credits? The new points was just made to get rid of credits I had before? Hope someone can explain to me why…

Not happy with this! Anyone can help? thanks!

Re: Old points before May 2024 just gone like that?

cath_fo — Sat, 22 Jun 2024 23:55:45 GMT

Same here.

Used to pay 11$ for my 15$ plan because of my loyalty. It had been brought back to 15$+tax now. I wish we'd have a text or something about that.

I just switched plan for the 19$ one since it made no sense to me to pay 15$+tax for 100 minutes and 250 meg of data.

Re: Old points before May 2024 just gone like that?

eddieO — Sat, 22 Jun 2024 23:58:19 GMT

You'll continue to receive points for your referrals but instead of the auto renew discount you will get 5% back on whatever you paid on your bill and you will get 10 points each year on your renewal anniversary. You'll need to accumulate 15 points to manually apply a $15 bill credit

Re: Old points before May 2024 just gone like that?

eddieO — Sun, 23 Jun 2024 00:01:11 GMT

PM did send out emails and text messages back in March advising of the change, it sounds like you missed it

Re: Old points before May 2024 just gone like that?

will13am — Sun, 23 Jun 2024 00:08:28 GMT

The legacy rewards is zero friction whereas the new points rewards require manual intervention to convert 15 points at a time for $15. This is in addition to a 5x shrinkage in the loyalty rewards. The autopay and give back rewards are pretty close and identical for a $40 plan.

Re: Old points before May 2024 just gone like that?

hTideGnow — Sun, 23 Jun 2024 00:12:05 GMT

hi @RongC what plan you have now?? if you have old $25 or $35 plan, changing plan could save you money

but yes, other than friend referrals rewards are the same, the rest are different. 5% back of money spent and only 10 bonus points once a year

Re: Old points before May 2024 just gone like that?

Gia219 — Sun, 23 Jun 2024 22:26:26 GMT

Same. How much data did you get for that plan? i saw they have better promo for new users but not us.

Re: Old points before May 2024 just gone like that?

eddieO — Mon, 24 Jun 2024 13:27:11 GMT

on the $15 plan there is no data included (which is what @cath_fo said she in on), you get unlimited Canada-wide minutes and messaging plus unlimited international text and picture messaging. For existing customers the cheapest plan that includes data costs $19 per month for 1 GB at 4G speed