Double charge on auto-payment

KKLam168 — Sat, 22 Jun 2024 21:36:34 GMT

I changed my phone plan and set the auto-renewal. However, it's charged my credit card double on my payment. How could I get back the double charge amount?? I can't find the remaining balance on my account. Please help

Re: Double charge on auto-payment

softech — Sat, 22 Jun 2024 21:41:30 GMT

@KKLam168 did you used the Change Now or Change on Renewal option when you made the plan change?? Did you check the Payment history and confirmed PM took the 2 plan charges??

if you are certain, please open ticket with PM support and they will sort it out :

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Double charge on auto-payment in Get Support

Double charge on auto-payment

Re: Double charge on auto-payment