topic Re: Account Locked. Reset Password Failed in Get Support

Account Locked. Reset Password Failed

Quinshin — Sat, 22 Jun 2024 18:22:41 GMT

Hi there.

Hope you are well.

I need some urgent assistance with resetting my other account. I cannot sign in or reset my password.

Regards,

Quinshin

Re: Account Locked. Reset Password Failed

softech — Sat, 22 Jun 2024 18:24:35 GMT

@Quinshin

did you try on both browser and app?

I suggest you to wait another hour and try again

using the browser with Incognito mode
Try again using the app. If you have already installed the app, uninstall , reboot and reinstall.
And remember to grant Location Permission to the app before trying to login

If issue persists, please message support for assistance

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Account Locked. Reset Password Failed

Dunkman — Sat, 22 Jun 2024 18:57:36 GMT

@Quinshin

Does your other account have its own separate email address to login?

With public mobile, each PM phone number needs its own separate email address/account.

Re: Account Locked. Reset Password Failed

Quinshin — Sat, 22 Jun 2024 19:32:44 GMT

Hi. I tried the steps and issue is still there. I tried the private message link. It only leads to a page with the word private message. There is no field to write anything at all. Please kindly advise.

Regards,

Quinshin

Re: Account Locked. Reset Password Failed

Quinshin — Sat, 22 Jun 2024 21:29:20 GMT

Yes it is separate but still it doesn't work

Re: Account Locked. Reset Password Failed

Quinshin — Sun, 23 Jun 2024 00:49:03 GMT

@softech : Can you kindly tell me what the DL is for the support team? is the one that says Support when I search for the it?

Thanks again.

Quinshin

Re: Account Locked. Reset Password Failed

hTideGnow — Sun, 23 Jun 2024 00:50:36 GMT

hi @Quinshin

not "Support"

PM support team is @CS_agent. You can use this link to message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437