topic Re: Rip off in Get Support

Rip off

Steveo61 — Sat, 22 Jun 2024 18:18:42 GMT

After 11 loyal years I'm saying good riddance to Public Mobile. I've been paying $45 a month for 15 gig plan. They were to upgrade me to 20 gigs and never did. No rewards for loyalty. Only to new customers. Bye public Mobile.

Re: Rip off

hairbag1 — Sat, 22 Jun 2024 16:22:06 GMT

@Steveo61

you've been with PM for 11 years so there must be some good to PM. Granted, the loss of Rewards is a big change that affects us all. We will get Points which is something anyhow...not as good...but it's something to help. Otherwise the PM / Telus service itself is good, right ?

Re: Rip off

eddieO — Sat, 22 Jun 2024 16:55:40 GMT

@Steveo61, If you switch to the $34 50 GB Canada/US plan you be getting a nice upgrade for a lot less money. With the referral points and the 10 points for each anniversary it's still better than what most of the other carriers are offering

Re: Rip off

colleeno — Sat, 22 Jun 2024 17:00:34 GMT

@Steveo61 As a customer for 11 years, you must have realized you need to manage your account and not rely on PM to do it for you. It’s a good idea to check PM’s plan offerings at least once a week, if not daily. You could have been on a much less expensive plan for quite a few months already (as an example, 50GB for $34).

Re: Rip off

Dunkman — Sat, 22 Jun 2024 17:18:34 GMT

@Steveo61

Your plan right now is not competitive these days. Look at what PM is offering for existing customers.

$19/month for 1 GB LTE

$29/month for 10 GB LTE

$34/month for 50 GB Canada/US 5G

$40/month for 75 GB Canada/US 5G

Some of these plans may be cheaper than some of the grandfathered plans.

For example, it makes sense for any old $25 plan 1GB 3G to switch over to the $19 plan. Basically paying the same without the legacy rewards (ie. autopay and loyalty).

Re: Rip off

EB0 — Sat, 22 Jun 2024 18:46:17 GMT

I agree that no rewards for loyalty, but you should have switched your plan many times, paying $45 for $45 is a lot, there was many offers from public mobile over last few years, that should saved you a lot.