topic Re: How to remove auto payment? in Get Support

How to remove auto payment?

KiMan — Sat, 22 Jun 2024 15:56:52 GMT

How to remove auto pay in my public account?

Re: How to remove auto payment?

Dunkman — Sat, 22 Jun 2024 16:04:08 GMT

@KiMan

You will need to "unsubscribe" from your subscription under payment section.

That will turn off pre-authorized payments (ie. autopay)

Re: How to remove auto payment?

DennyCrane — Sat, 22 Jun 2024 16:04:29 GMT

From the app > Manage Subscription> Subscription Renewal > Unsubscribe

Re: How to remove auto payment?

hairbag1 — Sat, 22 Jun 2024 16:10:07 GMT

@KiMan wrote:
How to remove auto pay in my public account?

To minimize anxiety...just leave Subscribed (Autopay) enabled. Then you don't have to worry about manually paying every 30 days.

Just for our info...why would you disable that handy feature ?

Re: How to remove auto payment?

Susan15 — Sun, 23 Jun 2024 00:43:21 GMT

How do I remove autopay frm account . I forgot my 4 digit pin on #611. Can't find in account were to remove it n remove credit card info

Re: How to remove auto payment?

hTideGnow — Sun, 23 Jun 2024 00:46:44 GMT

@Susan15 wrote:
How do I remove autopay frm account . I forgot my 4 digit pin on #611. Can't find in account were to remove it n remove credit card info

HI @Susan15

you can remove it by logging into My Account. Just go to Payment, Manage Subscription and turn off Subscribed

or you can do it on the app as well. On the app, main sure you are on the main screen (Subscription), then click Manage Subscription, click Subscription Renewal (Active), then click Unsubscribe

Re: How to remove auto payment?

Susan15 — Sun, 23 Jun 2024 00:49:26 GMT

That doesn't give me the statement u said it turns around n tells me add new credit card / bank card . I don't hav bank card no more hints why I want both removed so it won't keep taking money out my account.

How I do retrieve new 4 digit pin when callinb#611

Re: How to remove auto payment?

hTideGnow — Sun, 23 Jun 2024 00:52:01 GMT

HI @Susan15

those are the way to turn off autopay. Are you using browser or app?

can you post a screenshot?

Re: How to remove auto payment?

slusagm — Sun, 23 Jun 2024 00:53:42 GMT

@Susan15

just search it for you on the site (glad the search works 🙂 ), use this link to reset your 4 digit pin

https://myaccount.publicmobile.ca/en/account/reset/pin

afterwards, wait 5 mins and you can use *611 to call and disable Autopay