topic Re: Can't receive text in Get Support

Can't receive text

Publicmobile34 — Sat, 22 Jun 2024 15:17:02 GMT

I'm trying to login and when it sends code I don't receive it, I need help to temporarily change number.

Dunkman — Sat, 22 Jun 2024 15:19:59 GMT

You should be able to send the 2FA via email instead. Click on "didn't receive the code" and it should offer the choice of email instead.

Publicmobile34 — Sat, 22 Jun 2024 15:53:56 GMT

No I don't get those options

softech — Sat, 22 Jun 2024 15:58:36 GMT

@Publicmobile34 if you didn't just activated and login first time after activation, try this

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with PM support. Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there