topic Re: Esim transfer in Get Support

Esim transfer

Its_daud — Sat, 22 Jun 2024 06:04:33 GMT

I activated esim in wrong device so how can I deactivate and move to another device

Re: Esim transfer

will13am — Sat, 22 Jun 2024 04:57:03 GMT

@Its_daud , install the app on the other device, login to your account and purchase a new e-SIM.

Re: Esim transfer

computergeek541 — Sat, 22 Jun 2024 06:05:41 GMT

@will13am wrote:
@Its_daud , install the app on the other device, login to your account and purchase a new e-SIM.

@Its_daud

As you've already paid for an eSIM on your Public Mobile account, a new eSIM to use should be free.

Re: Esim transfer

softech — Sat, 22 Jun 2024 13:58:26 GMT

@Wayworn wrote:
But how can one keep the same phone number on the e-sim on the new device?

@Wayworn

you keep the same number because you are buying the new esim after you login to the PM.

Download the app on your new phone. Login with the same login credentials, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device

Re: Esim transfer

Meow — Sat, 22 Jun 2024 14:39:04 GMT

eSIM is not transferable. I believe PM offers free eSIM in case of failure but in your case it is replacement due to incorrect activation.

You can open a ticket and try to get replacement...

Re: Esim transfer

Dunkman — Sat, 22 Jun 2024 15:14:26 GMT

@Meow wrote:
eSIM is not transferable. I believe PM offers free eSIM in case of failure but in your case it is replacement due to incorrect activation.
You can open a ticket and try to get replacement...

@Meow

eSIMs are now transferrable to new phones. Just need to download App on the new phone. Login and purchase another eSIM. It should be free also. This policy changed several months ago.

https://www.publicmobile.ca/en/ab/get-help/articles/esim-faqs