topic Re: how to reset active greetings in Get Support

how to reset active greetings

ashhaq — Tue, 04 Jan 2022 21:04:36 GMT

i want to change my active greetings on the voicemail, but didn't find any option from the menu.

need opinion.

Luddite — Wed, 11 Apr 2018 02:07:23 GMT

I think this is the procedure you need.

From the handset, dial 1+ the 10-digit phone number + Send.
or
From a landline, dial the 10-digit phone number and press the star key to interrupt the system greeting
Enter password when prompted
Press 3 for Greetings options
Press 1 for Personal Greetings options

ashhaq — Wed, 11 Apr 2018 02:16:13 GMT

thanks for the reply, but the issue is i am able to change/ delete the personal greeting but not the active greeting which i recorded earlier.

LEGO — Wed, 11 Apr 2018 02:39:47 GMT

@ashhaq TELUS Voicemail Quick Reference Guide: click here

ashhaq — Wed, 11 Apr 2018 02:41:11 GMT

i checked the telus link regarding voicemail, but public mobile lacking last 2 options out of 5 options under personal Greetings in telus

Activate a Greeting- 1

Listen to Greetings- 2

Record a Greeting- 3

Delete a Greeting- 4

System Greeting- 6

seems public mobile does not have option to delete/ replace the active greeting.

LEGO — Wed, 11 Apr 2018 02:52:29 GMT

@ashhaq wrote:
Delete a Greeting- 4
seems public mobile does not have option to delete/ replace the active greeting.

It is available, but first you need to activate / record your personal greeting, then that option would be available.

LEGO — Wed, 11 Apr 2018 03:03:29 GMT

@ashhaq wrote:
System Greeting- 6
seems public mobile does not have option to delete/ replace the active greeting.

After you record your personal greeting, you would be able to choose between greetings, then option to choose System Greeting becomes available.

Korth — Wed, 11 Apr 2018 05:35:09 GMT

LEGO — Wed, 11 Apr 2018 14:25:47 GMT

@Korth wrote:
Telus Voicemail User Guide

This guide is irrelevant since it is for Home Phone. Good try though!

Korth — Thu, 12 Apr 2018 02:22:45 GMT

The guide is relevant because the Voicemail operates the same regardless of what kind of phone you call it from.