topic Re: My account in Get Support

My account

1800 — Fri, 21 Jun 2024 12:02:43 GMT

Why my monthly reward no longer applies ( auto payment, referral, loyalty)?

Re: My account

Dunkman — Fri, 21 Jun 2024 12:07:42 GMT

Starting in May, Public mobile transition all legacy rewards customers over to the new points system. Did you not receive the text or email from Public mobile that was send to all affected customers in March and April?

With the transition, you lost your $2/month autopay and up to $5/month loyalty rewards unfortunately.

Here is the announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

If you login into your self service account and your rewards section, you should see you referral points and a welcome 5 points. Once you get 15 points, you can redeem for $15 credit. Unfortunately, you will be charged plan amounts without the monthly discounts going forward.

https://www.publicmobile.ca/en/ab/get-help/articles/public-points

Which plan are you on right now? If you are on the $25 plan, you can switch on next renewal to the unadvertised $19 plan for 1GB LTE data. You will save some money with this new plan.

Re: My account

kev55 — Fri, 21 Jun 2024 15:24:12 GMT

i noticed that too seems like a ripoff can we address the issue further

Re: My account

Cory13 — Fri, 21 Jun 2024 20:41:58 GMT

Do you know if with the change. Does that mean we lost add-ons that we had. Like banked minutes and data. From the bonuses st Christmas. Are those lost? I can't see where they are in my account.

Re: My account

computergeek541 — Fri, 21 Jun 2024 20:54:36 GMT

@Cory13 wrote:
Do you know if with the change. Does that mean we lost add-ons that we had. Like banked minutes and data. From the bonuses st Christmas. Are those lost? I can't see where they are in my account.

None of those add-ons were affected.