topic Re: Registering in app in Get Support

Registering in app

Trouty007 — Fri, 21 Jun 2024 17:27:04 GMT

When I attempt to sign in to the app, I am being asked to register as if I do not have a Public Mobile account. I've had an active account for over a year now. Is there a fix?

Re: Registering in app

eddieO — Fri, 21 Jun 2024 17:31:01 GMT

@Trouty007, there should also be an option to Log In right under "Already have an Account?", are you able to see that option?

Re: Registering in app

hTideGnow — Fri, 21 Jun 2024 17:34:16 GMT

HI @Trouty007 you sure you used the correct login email?

if you are sure, you need support agent to check the login and My Account. Please email them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Registering in app

Trouty007 — Fri, 21 Jun 2024 17:40:30 GMT

I can see that. When I select that option, it takes me to the whole set up...pick a sim, pick a plan and so on. That's not what I need. I would like to go right to my account. It seems like the system does not recognize my information. But, as we can see, I can log in and use community!!

Re: Registering in app

Charrosnok — Fri, 21 Jun 2024 19:20:51 GMT

I am having the same issue, just keeps going in circles, I log in and it asks me to subscribe which I was already for a while now, they did take my payment today as well. Weird something going on

Re: Registering in app

hTideGnow — Fri, 21 Jun 2024 19:22:08 GMT

HI @Charrosnok

yes, same problem, and same way to fix. Just message agent and they will help https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437