topic Re: data not working in Get Support

data not working

gravityfeeder — Fri, 21 Jun 2024 19:08:43 GMT

I was overseas for a couple of months on my return too Canada I find that I can make calls with my phone but my phone does not recognize my Public Mobile data. A screen pops up and says that I have no data. I am paid up, data is turned on and as far as I know nothing has changed with my phone?

Re: data not working

eddieO — Fri, 21 Jun 2024 15:29:00 GMT

@gravityfeeder, try toggling your airplane mode off and then back on, also check that you have your data turned on in the settings.

Re: data not working

hTideGnow — Fri, 21 Jun 2024 15:13:04 GMT

HI @gravityfeeder

but voice calls work?

try Reset All Networks on our phone

Re: data not working

will13am — Fri, 21 Jun 2024 15:28:22 GMT

@gravityfeeder wrote:
I was overseas for a couple of months on my return too Canada I find that I can make calls with my phone but my phone does not recognize my Public Mobile data. A screen pops up and says that I have no data. I am paid up, data is turned on and as far as I know nothing has changed with my phone?

@gravityfeeder , by chance did you do a manual APN selection while using your phone overseas? I am guessing that your phone is pointing to an incorrect APN which will affect data but not calls.

Re: data not working

gravityfeeder — Fri, 21 Jun 2024 15:47:04 GMT

I tried that, no success

Re: data not working

gravityfeeder — Fri, 21 Jun 2024 15:47:50 GMT

I set the APN to Telus, problem persists

Re: data not working

gravityfeeder — Fri, 21 Jun 2024 15:49:04 GMT

I think that I tried that as well, not sure. I did set the APN to Telus

Re: data not working

will13am — Fri, 21 Jun 2024 16:00:57 GMT

@gravityfeeder wrote:
I set the APN to Telus, problem persists

@gravityfeeder , this is the Public Mobile APN settings. Make sure your selection matches it. If there is no identical option for selection, then manually create a new APN.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone