topic Re: Mischarge in Get Support

Mischarge

Emy19 — Fri, 21 Jun 2024 19:25:56 GMT

I’ve been charge 5.00 from my account this morning and I don’t know why, please I need a response

Re: Mischarge

golfball — Fri, 21 Jun 2024 13:52:45 GMT

Did you happen to purchase a $5 data add-on?

If you're unaware of where the charge came from I suggest contacting customer support to clear things up. To contact support you can submit a ticket through the chatbot by pressing the chat bubble in the bottom corner and typing in "submit a ticket" and selecting "Contact Us". If that doesn't work you can message support directly from here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Mischarge

Dunkman — Fri, 21 Jun 2024 14:19:33 GMT

@Emy19

Check your payment history in your self service account. That might provide more useful information. Exact $5 charge is unusual since Public mobile will charge taxes on top of anything customer purchases.

Re: Mischarge

Emy19 — Sat, 29 Jun 2024 20:49:51 GMT

Thanks y’all, the issue has been resolved