topic Re: Friend Refferal in Get Support

Friend Refferal

JasonDeeDee — Fri, 21 Jun 2024 12:07:42 GMT

I was activating my sons phone, and couldn't find my friend code. Can someone help me add that to his account now?

Re: Friend Refferal

softech — Fri, 21 Jun 2024 12:10:04 GMT

your son has to open a ticket with PM support and ask them to add it back

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Friend Refferal

HALIMACS — Fri, 21 Jun 2024 12:48:01 GMT

Were you since able to find it @JasonDeeDee?

It’ll be on your self-serve landing screen – it’s best to copy it and paste it into the private message reply being sent to customer support to ensure the letters and numbers are correctly assigned.

The zeros and ones sometimes get confused with the O’s and I’s. 😉

Also , as @softech suggests, make sure to send the request on behalf of a community account created for the new account/service.

Re: Friend Refferal

JasonDeeDee — Sun, 23 Jun 2024 18:13:50 GMT

Okay, I appreciate the help. It used to be an obvious code, but now I think it's displayed after the link url in brackets. So i wasn't sure what was what there.