topic Re: Rewards page blank? in Get Support

Rewards page blank?

NoFixedAddress — Wed, 12 Jun 2024 17:59:00 GMT

tried to sign in to my account and the rewards page is blank--both on my computer and phone app

Re: Rewards page blank?

computergeek541 — Wed, 12 Jun 2024 18:00:25 GMT

@NoFixedAddress wrote:
tried to sign in to my account and the rewards page is blank--both on my computer and phone app

Refresh the website or in the app, swipe down from the top of the screen to refresh.

Re: Rewards page blank?

AK32 — Wed, 12 Jun 2024 18:14:17 GMT

I just tried it and its working fine for me. Id try refreshing or restarting your device. Is anything else not working/displaying?

Re: Rewards page blank?

Sansan — Wed, 12 Jun 2024 18:15:41 GMT

Mine had been like that also since my account switched on May 17.

Refreshing or incognito does not work. Everytime I sign in, I get the pop up window telling me about the move to public points. I already know about the move. Why does it still keep popping up each time? When I click on the link for my rewards it's blank. Only way to get in is to click the x on the top right corner. @computergeek541 is this a glitch? Can you look into this with PM please thanks.

Re: Rewards page blank?

NoFixedAddress — Wed, 12 Jun 2024 18:18:17 GMT

same here

Re: Rewards page blank?

TheStoryteller — Fri, 14 Jun 2024 23:13:46 GMT

My Rewards screen is blank too. Refreshing doesn’t help. This started last month when the switch to points happened

Re: Rewards page blank?

Nazurinn13 — Fri, 21 Jun 2024 09:10:55 GMT

It's a server error from the side of Public Mobile. There is nothing we can do about it except maybe poking Telus to fix this.

Proofs:

However I found that I was able to access my points via the mobile app, so I recommend using that in the meantime.

Re: Rewards page blank?

sunrain29 — Sat, 22 Jun 2024 04:48:37 GMT

This has been happening to me ever since they announced the program and each time I would log in.

Today I got this message:

{"message":"Unauthorized"}

Then I refreshed the web page (like others have said) and now it shows up. It takes a long time though to load. I don't know why the Public Mobile website is so slow. I feel like they do this on purpose to really make you feel like this is a budget service.

Re: Rewards page blank?

TheStoryteller — Fri, 28 Jun 2024 02:38:40 GMT

2 weeks later and my My Rewards page is still blank. I haven’t been able to access since May. I think it’s time to move to another provider.