topic Re: No voicemail or data in Get Support

No voicemail or data

roses — Tue, 04 Jan 2022 21:04:29 GMT

Since switiching to Public Mobile I have neither data, nor voicemail. My plan includes both. Help!

Re: No voicemail or data

jp2 — Tue, 10 Apr 2018 20:15:24 GMT

Have you setup the APN in your settings?

If not check this out https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Re: No voicemail or data

jp2 — Tue, 10 Apr 2018 20:18:06 GMT

Dial +1 306-580-4001 to setup voicemail

Re: No voicemail or data

srlawren — Tue, 10 Apr 2018 20:47:29 GMT

@jp2 wrote:
Dial +1 306-580-4001 to setup voicemail

@jp2 if you only have province-wide talk and not Canada-wide talk, you should probably look up your local access number here: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/access-voice-mail-out-of-home-province-province-wide-plan-long/m-p/46158/highlight/true#M4945

@roses you should probably reach out to the moderator team to check your account for any issues. Here's the details:

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Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

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Re: No voicemail or data

ShawnC13 — Tue, 10 Apr 2018 20:47:48 GMT

@jp2 wrote:
Dial +1 306-580-4001 to setup voicemail

Voicemail numbers are different throughout the country I believe.

@roses, a great site to get the correct apn settings for your phone and the PM network is at apn-canada.gishan.net/

Re: No voicemail or data

srlawren — Tue, 10 Apr 2018 20:48:43 GMT

@ShawnC13 looks like we were on the same page there, eh?? 🙂

Re: No voicemail or data

jp2 — Tue, 10 Apr 2018 20:57:06 GMT

@srlawren I only have a provincal talk plan so I was worried about getting charged for calling a Saskatewan number (out of province for me) for checking voice mails. I tried it and checked usage on my account it shows no charge on the call to the 306 number

Re: No voicemail or data

ShawnC13 — Tue, 10 Apr 2018 20:58:52 GMT

@jp2 wrote:
@srlawren I only have a provincal talk plan so I was worried about getting charged for calling a Saskatewan number (out of province for me) for checking voice mails. I tried it and checked usage on my account it shows no charge on the call to the 306 number

How long ago did you make the call and check usage. I don't think the PM usage is updated instantly,

Re: No voicemail or data

roses — Tue, 10 Apr 2018 21:03:06 GMT

I now have v, but still no data

Re: No voicemail or data

jp2 — Tue, 10 Apr 2018 21:06:55 GMT

@roses So are your APN setting correct?

Re: No voicemail or data

ShawnC13 — Tue, 10 Apr 2018 21:07:57 GMT

@roses wrote:
I now have v, but still no data

apn-canada.gishan.net/ , use that link and get the correct setting for your APN. What type of phone are you using some manufacturers require a factory reset once you switch providers.

Re: No voicemail or data

jp2 — Tue, 10 Apr 2018 21:11:26 GMT

@ShawnC13 I made the call on Friday just after I signed up to PM to setup my voice mail. I think I checked the usage the next day. I just double checked just now that the charge on the call shows $0.

Re: No voicemail or data

srlawren — Tue, 10 Apr 2018 22:43:47 GMT

@jp2 interesting. Maybe PM has all the voicemail access numbers whitelisted for zero-rating or something. Nice find.

Re: No voicemail or data

jp2 — Tue, 10 Apr 2018 22:47:01 GMT

@srlawren Probably, that's how Bell voicemail was as well.

Re: No voicemail or data

roses — Wed, 11 Apr 2018 18:08:58 GMT

Thanks everyne for he help.

It appears that, contrary to what I was told by Pubic Mobile when I searched compatability my phone ISN'T compatable for data. Nothing like being lied to just so they get a customer. So now they lose a customer.

Re: No voicemail or data

koimr1 — Wed, 11 Apr 2018 18:12:01 GMT

@roses wrote:
Thanks everyne for he help.

It appears that, contrary to what I was told by Pubic Mobile when I searched compatability my phone ISN'T compatable for data. Nothing like being lied to just so they get a customer. So now they lose a customer.

That sucks - are you sure of that though?

Which phone do you have? Maybe there's a setting that needs to be changed?

Re: No voicemail or data

srlawren — Wed, 11 Apr 2018 18:18:21 GMT

@roses I'll second @koimr1's question: what brand and model is your phone? Please be as specific as possible, since many models have different variations for different parts of the world.

Re: No voicemail or data

stonechucker — Wed, 11 Apr 2018 18:29:02 GMT

@roses, did you attempt to look at the link supplied above? http://apn-canada.gishan.net/

Please look at it... Please tell us your make and specific model.

Re: No voicemail or data

roses — Wed, 11 Apr 2018 18:49:05 GMT

Samsung Galaxy Ace 2. Older phone, but the best one I've had, for me. That's why I checked the compatability to begn with.

Re: No voicemail or data

roses — Wed, 11 Apr 2018 18:50:21 GMT

Samsung Galaxy Ace 2 SGH-T559V