topic Re: 'Sorry, we’re not able to process this request at this time' Voucher error in Get Support

'Sorry, we’re not able to process this request at this time' Voucher error

RavenUser — Thu, 20 Jun 2024 23:26:57 GMT

Greetings All,

I'm trying to enter two voucher numbers to my account and I keep getting a "Sorry, we’re not able to process this request at this time. Please try again later" error message.

Is this common? How often should I need to wait before trying again?

Should be pretty straightforward-- kind of frustrating...

Cheers

Re: 'Sorry, we’re not able to process this request at this time' Voucher error

computergeek541 — Thu, 20 Jun 2024 23:28:24 GMT

@RavenUser wrote:
I'm trying to enter two voucher numbers to my account and I keep getting a "Sorry, we’re not able to process this request at this time. Please try again later" error message.
Is this common? How often should I need to wait before trying again?
Should be pretty straightforward-- kind of frustrating...

Not all merchants update the validity of the of the created vouchers immeidately. I would try again in a few hours.

Re: 'Sorry, we’re not able to process this request at this time' Voucher error

Neil11 — Fri, 21 Jun 2024 02:51:31 GMT

You can contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 'Sorry, we’re not able to process this request at this time' Voucher error

softech — Fri, 21 Jun 2024 02:54:33 GMT

@RavenUser where you got your vouchers from??

when you got the voucher??

Vouchers from some stores has a wait time of 24 hours. You might want to wait and try again