topic Re: Need customer service. Rate plan price change it self in Get Support

Need customer service. Rate plan price change it self

Anitayuen — Thu, 20 Jun 2024 20:28:11 GMT

Contact me ###-###-####

Re: Need customer service. Rate plan price change it self

softech — Thu, 20 Jun 2024 20:23:35 GMT

sorry @Anitayuen , PM support won't contact you like this. You have to submit ticket to engage them:

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

And, maybe share your questions and Community can try to help

Re: Need customer service. Rate plan price change it self

Phil_Adelphus — Thu, 20 Jun 2024 20:25:14 GMT

@Anitayuen Are you sure this wasn't a case of paying more because of the switch from $ rewards to the points system? Everyone on the old rewards was changed over in the last month or so and now has to pay the full original price of their plan.

Re: Need customer service. Rate plan price change it self

hTideGnow — Thu, 20 Jun 2024 20:27:18 GMT

hi @Anitayuen

you were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

But if you are on the $25 old plan, there are ways to get the money back!!! you can change to $19-1GB, same plan just cheaper

Re: Need customer service. Rate plan price change it self

Meow — Thu, 20 Jun 2024 21:35:53 GMT

Nobody is going to contact you. This is public form with no PM staff monitoring it.

No more monetary rewards!

No more loyalty nor autopay nor referral monetary credit every 30 days. Now you get 5% off your bill back in points, 10 points at anniversary and 1 point for every referral. If you participate in Community few more points could be awarded.

When you collect 15+ points you have to manually convert them to $15, it will not be automatic applied toward your bill.

Re: Need customer service. Rate plan price change it self

Cammar07 — Fri, 21 Jun 2024 00:04:40 GMT

******But if you are on the $25 old plan, there are ways to get the money back!!! you can change to $19-1GB, same plan just cheaper.

I just did that, and thought I'd have lost my "bonus data", I did not! Bonus eh?

Re: Need customer service. Rate plan price change it self

hTideGnow — Fri, 21 Jun 2024 00:06:37 GMT

HI @Cammar07

yes, you could lose your bonus data. But the bonus data has only 90 days left at this time, but this $19 plan save you $7 from now on, it's a choice for you to make

Some people decide to wait till the bonus data expire, but the $19 plan could be gone by then.

Re: Need customer service. Rate plan price change it self

Cammar07 — Fri, 21 Jun 2024 00:08:19 GMT

it was a risk i was obviously willing to take, and ended up on the good side... 😉