topic Re: No online help in Get Support

No online help

Vikingislandma1 — Thu, 20 Jun 2024 21:26:13 GMT

I need public Mobile to contact me and change my card info

Re: No online help

Phil_Adelphus — Thu, 20 Jun 2024 21:28:27 GMT

@Vikingislandma1 You will need to contact customer support, either open a ticket at the chat icon bottom right of this page or, if that doesn't work, send a private message using this ilnk

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Only customers are here in the community so support will not likely see your post here.

Re: No online help

hTideGnow — Thu, 20 Jun 2024 21:29:00 GMT

Hi @Vikingislandma1

you need to reach out to support and they will message you back

but have you tried to login? you cannot login or you cannot change the card info?

PM support usually won't help to change the card info. You really have to login and do it yourself

if you cannot login, please message them and ask them to help with the login issue first

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No online help

Chalupa_Batman — Thu, 20 Jun 2024 21:32:41 GMT

I used the Public Mobile app on the phone to update the credit card. First, I waited 24 hours. I then went to the settings on the phone, then applications, then found the Public Mobile app. I then cleared the cache and data. Restarted the phone, signed back in with email and password and proceeded to update the credit card with zero problems.

Re: No online help

JustADad — Thu, 20 Jun 2024 22:47:19 GMT

Alternative to all the browser clean up is to just open a private window/incongnito mode, etc., where none of those settings are ever stored in your browser.