topic Re: Customer Service does not respond ? in Get Support

Customer Service does not respond ?

FrancisoAvoidin — Thu, 20 Jun 2024 17:53:06 GMT

Could someone message Fransico and ask him to please message me back.

has anyone else been waiting 8 days with no service after pre paying only to be ignored by FransiCON

Re: Customer Service does not respond ?

will13am — Thu, 20 Jun 2024 17:54:46 GMT

@FrancisoAvoidin , this public forum is a platform for customer to help other customers. If you need to reach out to support, use the chat symbol on the lower right corner of the web page to initiate a support ticket.

Re: Customer Service does not respond ?

hTideGnow — Thu, 20 Jun 2024 17:57:08 GMT

hi @FrancisoAvoidin

how PM support works is that they work as a team. You send a message or ticket to PM agents and whoever available will work on it. One person might have helped you earlier but can be another agent replying after. So, you don't need to chase after a particular agent to reply. In fact, you can simply reply the message to @CS_Agent and they will follow up.