topic Re: refund in Get Support

refund

LiaRaykhlin — Thu, 20 Jun 2024 10:57:35 GMT

Hi,

I requested a refund 2 days ago, which was confirmed by an agent, but it still does not appear on my credit card.

How long does it take?

Thanks!

Re: refund

Sansan — Thu, 20 Jun 2024 11:05:20 GMT

@LiaRaykhlin refunds can take from 3-5 days and up to 30 to be applied to credit cards.

Did you verify it will be a refund to your credit card and not to your public mobile account as a credit? Can you sign into your account and check your available funds.

Re: refund

Dunkman — Thu, 20 Jun 2024 13:59:35 GMT

@LiaRaykhlin

It can take up to several weeks for the refund to processed to your credit card.

Re: refund

LiaRaykhlin — Thu, 20 Jun 2024 17:22:49 GMT

The agent said credit card. I will wait and see. I don't trust this company. The lack of any customer service is ridiculous. I guess you get what you pay for. Lesson learned!