topic My Account, Phones, Can't Log In in Get Support

My Account, Phones, Can't Log In

Wapiti_Warrior — Thu, 20 Jun 2024 16:52:26 GMT

I lost my phone and cannot access MyAccount to speak with a CS agent due to the 2FA; How can I unsubscribe to Public Mobile? There are auto- payments being made to PM when I no longer have possession of my phone. Please help.

Re: My Account, Phones, Can't Log In

hTideGnow — Thu, 20 Jun 2024 16:55:14 GMT

hi @Wapiti_Warrior

you don't need to unsubscribe, just get a new PM sim card form telus or koodo store and then update the sim card number

But if you want to disable Autopay and you need to login My Account, on the security code screen, click Didn't receive code and then check if email option is there. If it is , click that and get the code via email

if you really cannot login ask support agent to help to remove the credit card on file. Message them using this link (no 2FA required)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My Account, Phones, Can't Log In

BKNS27 — Thu, 20 Jun 2024 17:03:51 GMT

@Wapiti_Warrior

Just login to your account and click on Resend Code/Didn’t Receive Code and have it sent to your email to access your account then click on Lost/Stolen phone to pause payment on your account.

Re: My Account, Phones, Can't Log In

softech — Thu, 20 Jun 2024 22:56:54 GMT