topic account increase in Get Support

account increase

52-safety — Thu, 20 Jun 2024 14:24:56 GMT

why has public mobile decided to change the charge rate on two of my accounts ,as i didn't authorize

Re: account increase

Phil_Adelphus — Thu, 20 Jun 2024 14:31:24 GMT

@52-safety It's probably not that they changed the rate but a result of the switch from $ rewards to points. You'll start off paying the original price of the plan you subscribed to without the $ rewards and over time accumulate points 1 point = $1 that you can use for bill credits or discounted add ons. You'll get 5% of your payments in points, 10 points on your PM anniversary and 1 point per month for referrals. If you're on anything other than the $15 plan you might want to look at the newer plans available in your account, such as the $19 that replaces the $25 plan, the $29 for 10GB plan, or one of the 5G plans like the $34 for 50GB Canada US or Canada only but unlimited.

Re: account increase

Meow — Thu, 20 Jun 2024 17:19:01 GMT

No more monetary rewards!

No more loyalty nor autopay nor referral monetary credit every 30 days. Now you get 5% off your bill back in points, 10 points at anniversary and 1 point for every referral. If you participate in Community few more points could be awarded.

When you collect 15+ points you have to manually convert them to $15, it will not be automatic applied toward your bill.