topic Re: Log In Button in App doesn't work in Get Support

Log In Button in App doesn't work

rthornqu — Wed, 12 Jun 2024 18:46:02 GMT

I am trying to complete my activation. I downloaded the app and started it, but when I click the Log In button, it highlights briefly but doesn't do anything else. I tried restarting the phone, deleting the app and reinstalling it, and clearing the data and cache - same result. I'm using a Samsung Galaxy A32 5G phone using Android 13 with 12 GB of free space. Any suggestions before I give up?

Re: Log In Button in App doesn't work

hTideGnow — Wed, 12 Jun 2024 15:57:03 GMT

@rthornqu

if you are not trying to activate esim, can you try it on another phone?

or if you have no other phone to try, then submit a ticket with CS agent, they can help with the rest of the activation steps. Submit by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Log In Button in App doesn't work

rthornqu — Wed, 12 Jun 2024 16:41:40 GMT

I would have thought that I needed to run the app on the phone I'm activating. Is this not the case?

If I don't have another phone, can I run the activation process on my computer or on my tablet?

Thanks for the help!

Re: Log In Button in App doesn't work

rthornqu — Wed, 12 Jun 2024 18:25:44 GMT

Oh, and I'm not using an eSIM, I'm using a real SIM card.

Re: Log In Button in App doesn't work

rthornqu — Thu, 20 Jun 2024 12:48:18 GMT

For those having the same problem, I was able to get it resolved by disconnecting my VPN. After that, the Log In button worked.