topic Re: What happened to My Old Reward Credits in Get Support

What happened to My Old Reward Credits

bigharry666 — Fri, 17 May 2024 15:43:55 GMT

Sorry but I'm confused. I'm a long time PM customer that had monthly credits for loyalty and refer a friend. It was my understanding that all of loyalty & refer a friend credits would get moved over to this new rewards program. My wife's PM account renews tomorrow and it shows she will be paying the full amount. My account renews at the end of this month and it shows that I will paying the full amount. That is $10 more per month for my wife and $19 more per month for myself. Both accounts are only showing 5 reward points? What happened to our Long time customer credits and loyalty credit. Is PM not going to apply some type of financial credit to our monthly billing?? Shouldn't my old credits show up in our new rewards account?? To me none of this makes any sense.......how can a big company PM (Telus) entice us to be loyal customers / refer friends and than take all of the credits away. I'm sorry for venting & I will apologize a head of time if I'm miss understood what happening with these old credits. Can someone please let me what is happening & what going on with regards to our old credits? Thanks J

Re: What happened to My Old Reward Credits

Chalupa_Batman — Fri, 17 May 2024 15:45:07 GMT

Sadly and embarrassingly Public Mobile removed everyone's monthly credits they EARNED. There is a very large thread about it.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

You are encouraged to file a complaint with the CCTS with regards to your loss of earned credits.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/About-The-CCTS/ta-p/33309

https://www.publicmobile.ca/en/mb/ccts

Re: What happened to My Old Reward Credits

Phil_Adelphus — Fri, 17 May 2024 15:47:39 GMT

@bigharry666 Going forward you will have to log in to redeem the points you earn (1 for each referral, 5% of your bill cost, 10 points loyalty - each point is worth $1 to either take off your bill when you have 15 points, or buy a discounted add-on starting at 5 points. No more autopay reward. You should have received a data bonus which was supposed to be compensation for the loss of rewards.

Re: What happened to My Old Reward Credits

hTideGnow — Fri, 17 May 2024 15:58:57 GMT

hi @bigharry666

the rewards system has change. The old rewards are now going. You will earn Public Points now. Please login My Account, click Rewards and go to Rewards system and check your current rewards points

After you have 15 points, you can redeem for $15 bill credit

Re: What happened to My Old Reward Credits

softech — Fri, 17 May 2024 15:59:52 GMT

@bigharry666

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: What happened to My Old Reward Credits

computergeek541 — Fri, 17 May 2024 17:02:02 GMT

Re: What happened to My Old Reward Credits

Sandijam — Fri, 17 May 2024 20:45:11 GMT

This new plan is disappointing.

Re: What happened to My Old Reward Credits

Sandijam — Fri, 17 May 2024 21:04:54 GMT

I am very confused. How much will my bill be next month?

Re: What happened to My Old Reward Credits

Phil_Adelphus — Fri, 17 May 2024 21:10:37 GMT

@Sandijam I am very confused. How much will my bill be next month?

You will have to pay whatever the full price of your plan is until you have collected enough points to redeem them for a bill credit or discounted add on.

Re: What happened to My Old Reward Credits

WhiteRose1 — Fri, 17 May 2024 23:30:22 GMT

Very good and easy to understand answer!

What happens to the 500 long distance minutes I have and the left over data bonus I got to use for 150 days ( I only have 79 days left) if I switch my plan ($25 plan, with 1 GB data) to a plan with more data?

Re: What happened to My Old Reward Credits

softech — Sat, 18 May 2024 04:27:58 GMT

@WhiteRose1

the 500 long distance minutes will stay as that was from Christmas bonus and it has no expiry

the 150 data bonus will be gone if you move to a plan with cheaper price, but it will stay if the plan price is higher

Re: What happened to My Old Reward Credits

bigharry666 — Wed, 22 May 2024 15:17:41 GMT

Hi Phil......I was told by a long time PM customers that he thought that we would be able to keep all of our previous "refer a friend" points. I get that I've lost my loyalty (which is ridiculous) but I was hoping to keep my previous "refer a Friend" points?? Can you please let me know if I'm able to retain my previous "refer a friend" points? I'm only showing the 5 points welcome to the new rewards system. Plus if we get to keep them, can you give me a link that will show me how to apply the points to my month bill. Thanks for you help so far. BH

Re: What happened to My Old Reward Credits

Phil_Adelphus — Wed, 22 May 2024 15:24:39 GMT

@bigharry666 Yes you keep your referrals but my understanding is that the points won't show up until next renewal. Loyalty is now 10 points on your yearly anniversary and you get 5% of your bill in points as explained earlier. To redeem your points you sign in to My Account, select My Rewards and then view the catalogue where you can either use points to purchase discounted add-ons or take $15 off your next bill once you have 15 points (add ons start at 5 points).

Re: What happened to My Old Reward Credits

bigharry666 — Sat, 25 May 2024 11:56:12 GMT

This information has been a great help.

Thank you so much........BH

Re: What happened to My Old Reward Credits

_pmcsincelong — Wed, 19 Jun 2024 18:39:48 GMT

Yes I agree to what you are saying. being long time customer we were paying much less & all of a sudden we start paying full rate & points system is also not designed so well particularly it really affects long time customers a lot but what can we do ? we have two choices either to accept new points system or just quit

Re: What happened to My Old Reward Credits

Phil_Adelphus — Wed, 19 Jun 2024 18:43:44 GMT

@_pmcsincelong What plan are you on? Except for the $15 plan there are lower cost versions of older plans that might mitigate the loss of the $ rewards, such as instead of the $25 1GB 3G speed plan you can change to a $19 1GB 4G plan.

Re: What happened to My Old Reward Credits

bigharry666 — Thu, 20 Jun 2024 11:27:25 GMT

Morning Phil............... Great minds think alike. At the end of last month I noticed that PM had the $19 1GB 4G plan, so I switched from the $25 plan to the $19 plan just before my Monthly renewal. Thanks so much for the suggestion. Take Care

Re: What happened to My Old Reward Credits

bigharry666 — Thu, 20 Jun 2024 11:42:20 GMT

Thanks for the message. I still like PM, but I really think they dropped the ball on how they treated all of the long term clients. There had to have been a better way financially transition us in the new rewards point system. Take my situation........... PM is saying they give me 30GB for 150 days as compensation, but I only use on average 350MB per month. So basically I got nothing. Anyway there isn't much I can do about. Thanks again for the message. Take Care