topic Re: Remove an add on in Get Support

Remove an add on

Moni777 — Thu, 20 Jun 2024 03:26:43 GMT

Hi y'all

I purchased an add on by mistake. I purchased international min when I needed Canada wide min. Now I have no use for it. Is there any way I can return it for cash back or points?

Re: Remove an add on

softech — Thu, 20 Jun 2024 03:31:08 GMT

@Moni777 PM is prepaid provider and usually do not provide refund. However, they likely can reverse the transaction and leave the funds in your account as credit

please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Remove an add on

computergeek541 — Thu, 20 Jun 2024 03:32:45 GMT

@Moni777 wrote:
Hi y'all
I purchased an add on by mistake. I purchased international min when I needed Canada wide min. Now I have no use for it. Is there any way I can return it for cash back or points?

Officially, refunds aren't provided. You can ask a customer support agent if somethign can be done, but there's no guarantee.