topic Re: Monthly charges in Get Support

Monthly charges

Sunny-2024 — Wed, 19 Jun 2024 23:03:19 GMT

Why did my charges went up from 23$ to 28$ wihtout changing anything and without notice???

Re: Monthly charges

Phil_Adelphus — Wed, 19 Jun 2024 23:07:09 GMT

@Sunny-2024 Sounds like the change from $ rewards to points that was announced in March. Did you not get the compensatory bonus data? Sounds like you are on the $25 plan, you can save a bit more by switching to the $19 plan which also has 1GB data but is at 4G speed instead of 3G. Going forward you will accumulated points that you can redeem for bill credits or discounted add ons but until you have enough points for that your payment will be the full amount. Better to switch to the $19 plan but make sure to choose "change on renewal" rather than "change now" when you schedule the switch.

Re: Monthly charges

Chalupa_Batman — Wed, 19 Jun 2024 23:10:09 GMT

Hello @Sunny-2024

There was a ton of notice.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Sadly Public Mobile chose to terminate the legacy rewards program and migrate everyone to the new points system. Granted the ethical thing to do would have been to just swap point systems and let everyone keep the points they earned but.... nope. The new point system is peanuts compared to what the other reward system was.

Re: Monthly charges

HALIMACS — Thu, 20 Jun 2024 00:13:49 GMT

@Sunny-2024

your charges didn't go up, your rewards value was restructured so instead of automatic discounts every cycle, you now earn points that the user needs to convert to dollars or add-ons as desired,
check the e-mail registered to the account, you got e-mails from Public Mobile - many didn't bother to read them,
check text messages from Public Mobile, they texted all users - many didn't bother to read them.

Re: Monthly charges

Meow — Thu, 20 Jun 2024 00:21:50 GMT

Most likely you missed it because you do not go to Community.

No more monetary rewards!

No more loyalty nor autopay nor referral monetary credit every 30 days. Now you get 5% off your bill back in points, 10 points at anniversary and 1 point for every referral. If you participate in Community few more points could be awarded.

When you collect 15+ points you have to manually convert them to $15, it will not be automatic applied toward your bill.