topic Sending text messages in Get Support

Sending text messages

Dolphin12 — Wed, 19 Jun 2024 21:47:45 GMT

For the last couple of weeks (off and on) people have been receiving my text messages 1-2 days later. This happens mainly with MMS and is a mixture of android and iPhone

Anyone else experiencing this?

Re: Sending text messages

Chalupa_Batman — Wed, 19 Jun 2024 22:08:44 GMT

Hello @Dolphin12

Add this to the list of issues with PM right now. Not sure what's going on but everything seems to be failing.

Try this. I can't say for sure it will work but eh... worth a try.

Go into network settings, turn off automatic and pick Public Mobile then reboot. This "Sticks" it to PM and stays off of Bell/Rogers towers.

Re: Sending text messages

Phil_Adelphus — Wed, 19 Jun 2024 22:20:13 GMT

@Dolphin12 Do you leave cellular data on all the time on your phone?

Re: Sending text messages

EB0 — Wed, 19 Jun 2024 22:39:52 GMT

It looks like public mobile was trying to fix the dropping calls issue, and then they broke the SMS.

What will be next, a total shutdown of the network.

Re: Sending text messages

RavingRaven — Wed, 19 Jun 2024 22:50:54 GMT

@Dolphin12t

Try toggling airplane mode on/off in case you have a poor network connection. Then go to your messaging app in your Settings>>Apps and clear your messaging apps cache. See if that improves things?

Edit: Oh and when is the last time you rebooted your phone?

Re: Sending text messages

Dolphin12 — Thu, 20 Jun 2024 03:15:47 GMT

@Chalupa_Batman thank you for the suggestion but this was the first thing I tried and it didn't work.

Re: Sending text messages

Dolphin12 — Thu, 20 Jun 2024 03:16:56 GMT

@Phil_Adelphus no I don't. I never have and haven't had this issue in the past. This is a recent issue and even when I turn on data the text doesn't come in.

Re: Sending text messages

Dolphin12 — Thu, 20 Jun 2024 03:17:37 GMT

@EB0 I hope not. I know issues can happen but why ??? 😔

Re: Sending text messages

Dolphin12 — Thu, 20 Jun 2024 03:18:48 GMT

@RavingRaven I'm going to give this "Settings>>Apps and clear your messaging apps cache" a try. I reboot my phone at least once or twice a week.

Re: Sending text messages

Phil_Adelphus — Thu, 20 Jun 2024 09:16:37 GMT

@Dolphin12 This is a recent issue and even when I turn on data the text doesn't come in.

Cellular data must be on to send and receive MMS messages (but not SMS). In the original post you said it was outgoing messages that were delayed, so it's incoming as well? What phone do you have?

Re: Sending text messages

Dolphin12 — Thu, 20 Jun 2024 11:28:02 GMT

@Phil_Adelphus in the past when I was connected to wifi the MMS came in. It is only affecting the incoming messages as I have tested this out. I have a Motorola Stylus.

Re: Sending text messages

Phil_Adelphus — Thu, 20 Jun 2024 12:58:22 GMT

@Dolphin12 Are you sure they weren't RCS messages? MMS requires data to be on and does not work over wifi, RCS can work over either wifi or data as far as I know.