topic Using old gift of 500 minutes Int'l LD in Get Support

Using old gift of 500 minutes Int'l LD

Sean758 — Wed, 19 Jun 2024 20:35:49 GMT

I have been trying to call some numbers in Germany (from Canada) but I keep getting a 1B1 error, even though my forwarding settings are turned off. I tried calling these numbers on a landline (via the operator), and it worked, so it seems the issue is with my cell phone. I think the problem is to do with long distance calling, but I have two unused gifts of 500 minutes Int'l LD in my add-ons. These were gifted some years ago before the new rewards program, but they still show up in my account, so my question is if these add-ons are no longer active, or if there is just a glitch with my account and it won't let me use these minutes.

Thanks

---

Re: Using old gift of 500 minutes Int'l LD

RavingRaven — Wed, 19 Jun 2024 20:44:31 GMT

@Sean758

Where in Germany are you trying to call? If you can give us the routing portion of the phone number we can test call for you.

Re: Using old gift of 500 minutes Int'l LD

computergeek541 — Wed, 19 Jun 2024 20:44:38 GMT

@Sean758 wrote:
I have been trying to call some numbers in Germany (from Canada) but I keep getting a 1B1 error, even though my forwarding settings are turned off. I tried calling these numbers on a landline (via the operator), and it worked, so it seems the issue is with my cell phone. I think the problem is to do with long distance calling, but I have two unused gifts of 500 minutes Int'l LD in my add-ons. These were gifted some years ago before the new rewards program, but they still show up in my account, so my question is if these add-ons are no longer active, or if there is just a glitch with my account and it won't let me use these minutes.

The More is Merrier add-ons are still active (if they haven't been used up already). Try using both 01149 and then the rest of the number and +49 and then the rest fo the number to see if that make any difference.

Re: Using old gift of 500 minutes Int'l LD

EB0 — Wed, 19 Jun 2024 20:51:25 GMT

I think those 500 international minutes are misleading, and for Canada and US only.

Re: Using old gift of 500 minutes Int'l LD

computergeek541 — Wed, 19 Jun 2024 20:53:37 GMT

@EB0 wrote:
I think those 500 international minutes are misleading, and for Canada and US only.

The aboe isn't correct. The long distance minutes given out during the More is Merrier campaign includes calls to: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

https://productioncommunity.publicmobile.ca/t5/Announcements/Update-More-is-Merrier-is-back/td-p/751865

Re: Using old gift of 500 minutes Int'l LD

Sean758 — Wed, 19 Jun 2024 20:58:04 GMT

Thank you for your response. I received a private message from a very nice user who suggested doing the 011+49, but then also dropping the 0 in the area code, and that worked! I made one phone call, and now my add-on says "1 minute used", so indeed the add-ons are still working correctly. I just would have never guessed to get rid of the 0 in an area code.

Re: Using old gift of 500 minutes Int'l LD

Sean758 — Wed, 19 Jun 2024 20:58:51 GMT

Thanks for the response. I got it working by dropping a 0 in the area code (see my other response).

Re: Using old gift of 500 minutes Int'l LD

softech — Wed, 19 Jun 2024 21:02:10 GMT

@EB0 the 500 LD minute from before was misleading, they are real..

@Sean758

If the number you are dialing starts with zero, you must drop this first digit.
For example, if the number you are calling is 021 XXXX XXXX

dial 011 49 21 XXXX XXXX