topic Re: SIM not recognized in Get Support

SIM not recognized

Luciangeljaimes — Wed, 19 Jun 2024 18:25:36 GMT

I have been a PM customer SINCE 2011 , for security reasons I had to change my CC number. For a week I have been trying to update my info with the new number with no success. Customer service says my phono # is not recognized , my email not linked with my account. I have sent pictures proving I have been a faithful user.

Anyone has gone through the same ?

Possible to talk with a human ?

Re: SIM not recognized

hTideGnow — Wed, 19 Jun 2024 18:15:31 GMT

hi @Luciangeljaimes

how long your PM service stopped working?

if you call 1-855-4PUBLIC , can the system find your number?

Re: SIM not recognized

will13am — Wed, 19 Jun 2024 18:45:12 GMT

@Luciangeljaimes , you need to have access to your online account in order to update the credit card. So it is clear that there is a phone number associated with the account even if it is in suspended state. I don't understand how you can have a non recognized phone number. As for updating the credit card, I have seen reports of this problem in the community. Data caching can be a major factor, use of incognito mode on the browser can alleviate data caching problems. Credit cards can get locked out if entered unsuccessfully 3 or more times. Trying again a few hours or maybe the following day should alleviate this problem.

Re: SIM not recognized

Luciangeljaimes — Wed, 19 Jun 2024 21:58:06 GMT

Thank you all. The problem was resolved using a different email. I was finally able to update my info

Thanks,

Lucia