topic Re: Phone does not support voice actions in Get Support

Phone does not support voice actions

JavierCFG — Wed, 19 Jun 2024 18:26:40 GMT

Good morning Community... I just received my Sim Card and my Samsung S10+ tells me that it does not support Voice Actions, could someone tell me what to do?

Re: Phone does not support voice actions

eddieO — Wed, 19 Jun 2024 16:52:13 GMT

Hi @JavierCFG, my wife has the exact same phone as you (Samsung S10+) and her's is working perfectly fine with PM. Did you port over an existing number? if so have you confirmed that your old SIM no longer has service? Are you able to send and receive text and phone calls?

Re: Phone does not support voice actions

BKNS27 — Wed, 19 Jun 2024 16:52:44 GMT

@JavierCFG

I think the Voice Action is a setting on your phone. Anyway, PM doesn’t offer this feature.

Re: Phone does not support voice actions

JavierCFG — Wed, 19 Jun 2024 16:55:15 GMT

Hello, my SIM has just been activated and it does not have any coverage, I did not even receive the SMS to activate the SIM, I had to use my wife's cell phone to then be able to activate it

Re: Phone does not support voice actions

Phil_Adelphus — Wed, 19 Jun 2024 16:55:17 GMT

@JavierCFG From what I've read voice actions is a phone feature somewhat like Siri on an iPhone. Does the phone generally work for voice calls in and out, texts in and out, data?

Re: Phone does not support voice actions

JavierCFG — Wed, 19 Jun 2024 16:56:36 GMT

Yes my phone works perfectly

Re: Phone does not support voice actions

Phil_Adelphus — Wed, 19 Jun 2024 17:12:41 GMT

@JavierCFG I'm a bit confused, you said you have no coverage but the phone works perfectly? Is the only problem the "voice actions" not working?

Re: Phone does not support voice actions

JavierCFG — Wed, 19 Jun 2024 17:15:28 GMT

No, the Phone shows me this message, but it does not recognize my SIM either, I am in the process of a HARD RESET against my will but I need to somehow make it work

Re: Phone does not support voice actions

Phil_Adelphus — Wed, 19 Jun 2024 18:23:53 GMT

@JavierCFG What message is the phone giving you about the sim? It's possible we could help but don't have enough information to do so. Did you recently purchase the phone? If it's still not working and you want to contact customer service, submit a ticket at the chat icon bottom right of this page. If that doesn't work then send a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437